Privacy Policy

Privacy Policy

At lubaq.com, we always respect the security and confidentiality of your personal data. To offer you better service, we have developed this Privacy Policy to inform you clearly about the treatment and management of your personal data.
For your convenience, the Privacy Policy will always be accessible from the website https://lubaq.com/.

We remind you that for the proper functioning of the relationship, you must inform us of any changes to the information provided, such as changes of address, email, phone number, etc., as well as inform us in case of loss, theft, or unauthorized access to the personal access keys and codes we may have provided for access to our website. For these cases, as well as any questions you may have, we provide the following email address where we will assist you: info@lubaq.com.

IDENTITY AND CONTACT DETAILS

LUBAQ CORPORATE SL, located at: C. Faraday, n°7, Fuencarral-El Pardo, 28049 Madrid, is responsible for the processing of your personal data, as the company responsible for lubaq.com, under the applicable data protection laws and regulations.
If you have any questions about the processing of your personal data, we offer the following contact methods:
Postal mail – address: C. Faraday, n°7, Fuencarral-El Pardo, 28049 Madrid.
Email: info@lubaq.com

TYPES OF DATA WE REQUEST

To provide you with our services in the best possible way, depending on the requested service, we may need you to provide some personal data, such as your full name, address, email, or mobile phone number.
Some of this data is mandatory for the provision of the service. In these cases, they will be identified as such in the form. Please note that refusing to provide this information will prevent us from fulfilling the requested service.

  • Registration in the online store: Full name, address, and phone number.
  • Purchase of products via the web: payment method, account number, card including card number, card type, expiration date, and CVV number.
  • Subscription to the Newsletter: email address.

In addition to the above, to get to know you better and thus provide you with a more personalized service, we may collect data on our own using cookies or your purchase history, which, together with the data you have previously provided, we use to personalize offers, promotions, and communications with you to offer you products and services that best match your tastes and personal interests. If you are not familiar with our Cookie Usage Policy, you can consult it at any time by accessing the following address: https://lubaq.com/politica-cookies.
We may also create profiles using your web usage data, purchase history, gender, and age. Profiling involves evaluating certain aspects related to you, such as your purchase history, age, geographic area, etc., to better understand your preferences and needs and thus offer you the products and services that best suit your needs and tastes.

USE OF DATA AND LEGAL BASIS

lubaq.com is aware of the importance of the security and confidentiality of your personal data. Therefore, we always clearly inform you of the purposes and uses that will be given to them. Thus, we inform you that the main purpose of processing your data will be the sale and shipment of the products we market, based on the contractual relationship you have with lubaq.com. Additionally, we may process your data for the following purposes:
Based on the legitimate interest of lubaq.com, we will use your data to:

  • Send commercial information about products, services, promotions, and/or events of lubaq.com through any contact means you have provided, which may include phone, SMS, instant messaging, email, or postal mail.
  • Conduct statistical studies to adapt services and their quality for the customer.
  • Profile our customers to better understand them and develop and offer products and services that best suit their needs and preferences.
  • Offer you our customer service.

With your consent, we will use the collected data to:

  • Manage newsletter subscriptions and web account creation.
  • Contests, sweepstakes, games, etc.

HOW YOUR PERSONAL DATA WILL BE SHARED

lubaq.com will generally not share your personal data with anyone unless required by law or the communication is strictly necessary to fulfill the commercial relationship you have as a customer. However, there may be cases, always with your consent, where we may share your data with partner companies to send you commercial information that may interest you.
Data communications to third parties in compliance with the contractual relationship with lubaq.com:

  • If you make a purchase, your data will be communicated to distribution companies and delivery points to channel appropriate communications, deliver the contracted products, or notify you of their delivery.
  • Notaries and third parties involved in the management of contests, promotions, or sweepstakes conducted by lubaq.com in which you have decided to participate.

DURATION OF DATA RETENTION

Depending on the purpose for which we process your data, the retention times will vary. We inform you of the retention periods below:

  • Customer data, account management, customer service: as long as you remain registered as a customer, and in case of deregistration, 5 years from your deregistration to comply with tax or any other obligations of the company that may have arisen during the relationship.
  • Contact data for our own or third-party commercial use by any means: for this purpose, your data will be processed indefinitely until you decide to revoke your consent, object to this processing, delete your data, or limit its processing.

DATA SECURITY

lubaq.com has adopted the necessary technical and organizational measures to ensure the security of personal data and prevent their alteration, loss, unauthorized processing, or access, considering the state of technology, the nature of the stored data, and the risks they are exposed to, whether from human action or the physical or natural environment.
However, the user should be aware that security measures on the Internet are not impregnable.

MY RIGHTS

You may revoke, if applicable, the consent given at any time, as well as exercise your rights of access, rectification, deletion, opposition, limitation of processing, and portability when these rights are applicable. For this purpose, we provide the following contact methods:

  • By postal mail, addressed to the Customer Service of lubaq.com at the following address: C. Faraday, n°7, Fuencarral-El Pardo, 28049 Madrid.
  • In the forms you can obtain in our stores.
  • By email to: info@lubaq.com

In your request, you must include your customer number and, in any case, a copy of your ID.
Furthermore, if you believe your data has been processed improperly, you have the right to contact the Spanish Data Protection Agency (C/ Jorge Juan, 6. 28001 – Madrid www.agpd.es).